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Highland Square Family Vet Privacy Policy

Privacy Policy

Effective date: 12/16/19

This Privacy Policy governs the manner in which Highland Square Family Vet /dba/ Highland Square collects, uses, maintains, and discloses information collected about you when you visit HighlandSquareFamilyVet.com (“Site”). This Privacy Policy applies to the Site and all products and services offered by Highland Square Family Vet.

Collection of personal information

Information you provide: We may collect information provided by you in a variety of ways, including, but not limited to, when you register on the site, subscribe to the newsletter, respond to a survey, fill out a form, and otherwise interact with the Site. As appropriate, you may be asked for personal information, which is information that can be used to identify you individually, such as name, address, telephone number, email address, name of pet, preferred appointment times and type of appointment.

Information collected automatically: We may also collect certain information about you automatically using various tools and technologies such as cookies and web server logs whenever you interact with our Site. Information collected in this manner may include your browser name, operating system details, language preferences, referring URLs, length of visits, pages viewed, IP addresses, device identifiers, and the Internet service providers utilized.

Our Site may use “cookies” to enhance your user experience. A user’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the Site may not function properly.

We may combine certain automatically-collected information with other information we obtain about you, which may include data we obtain from third parties.

Please note that we or third parties may collect personal information about your online activities over time and across different devices and online properties when you use the Site.

Your web browser may have settings that allow you to transmit a “Do Not Track” signal when you visit various websites or use online services. Like many websites, the Site is not designed to respond to “Do Not Track” signals received from browsers. To learn more about “Do Not Track” signals, visit http://www.allaboutdnt.com/.

Information collected from third parties: Third-party service providers may share with us your personal information that you submit to them. For example, if you schedule an appointment on our Site, you may submit personal information to one or more third parties that may share your information with us. We may combine information that we have about you with information we obtain from third parties. When you submit information to a third party, you are subject to that third party’s terms of use and privacy policies, for which we are not responsible.

How we use collected information

Family Vet may collect and use your personal information for:

  • Facilitating and personalizing your user experience;
  • Responding to your requests and inquiries;
  • Processing your transactions;
  • Communicating or marketing to you;
  • Monitoring and analyzing trends, usage, and activities of visitors and users of the Site;
  • Improving the Site;
  • Preventing, investigating, identifying, or taking any other action with regard to any suspected or actual fraudulent or illegal activity or any activity that violates our policies;
  • Complying with applicable laws, regulations, or legal process as well as industry standards and our company policies; or
  • Any other purpose you consent to.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Nevertheless, transmission via the Internet and online digital storage are not completely secure, so we cannot guarantee the security of your information collected through the Site.

Sharing your personal information

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personally identifiable information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

In the event of a business transaction, such as if we sell or transfer all or a portion of our business or assets (e.g., further to a merger, reorganization, liquidation, or any other business transaction, including negotiations of such transactions), we reserve the right to disclose any information we obtain through the Site. You acknowledge that such transfers may occur and are permitted by and subject to this Privacy Policy.

Additionally, we may disclose personal information when required by subpoena, search warrant, or other legal processes, or in response to activities that are unlawful or a violation of our rules for use of the Site, or to protect and defend our rights or property.

Third-party analytics and advertising

We may use third-party technology to collect and use data in connection with interest-based advertising. These third-party ad technology companies and advertisers may use, store, or access cookies, web beacons, and other storage technologies to collect or receive information from the Site and elsewhere on the Internet and use that information to provide advertising services to us, including interest-based advertising or advertisements targeted to your interests delivered over time and across online services and devices.

We may use certain third-party web analytics services, including Google Analytics, to help us understand and analyze how visitors use the Site and to serve ads on our behalf across the Internet. We’ve implemented Google Analytics Advertising features such as remarketing with analytics, interest-based advertising, demographics and interests reporting, user segment analysis, impression reporting.

To find out more about how these third-party analytics services manage the privacy of information in conjunction with delivering ads online, and how to opt-out of information collection by these networks, please visit: http://www.youradchoices.com, http://www.aboutads.info/appchoices, or http://www.networkadvertising.org.

For more information on how Google Analytics uses data collected through the Site, visit: www.google.com/policies/privacy/partners/. To opt out of Google Analytics cookies, visit: http://www.google.com/settings/ads and https://tools.google.com/dlpage/gaoptout/.

Please note that we do not control how third parties manage their opt-out processes.

Linked websites

The Site may include links to other websites that are owned and/or operated by third parties. This Privacy Policy does not apply to those websites, which may have their own privacy policies or notices that you should review to understand how they may collect, use, or disclose your personal information. Family Vet is not responsible for the content or privacy practices of any linked websites that are operated by third parties.

The Site may also provide links to other websites operated by Family Vet or our parent company, subsidiaries, or affiliates.  Unless indicated otherwise, these websites are not governed by this Privacy Policy. For information on how these websites may collect, use, or disclose your personal information, we encourage you to review the privacy policies posted on the linked websites.

Changes to this Privacy Policy

Family Vet has the discretion to update this Privacy Policy at any time. When we do, we will revise the effective date at the top of this page. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our Site. Your continued use of the Site following the posting of changes to this Privacy Policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:


Highland Square Family Vet Privacy Policy